➢ Led agency-client relationships, providing strategic insights and guiding teams to achieve client goals.
➢ Developed and executed effective digital strategies in collaboration with planning, creative, and development teams.
➢ Oversaw program execution and financial performance, ensuring alignment with overall strategy.
➢ Directed multidisciplinary teams in planning and coordinating multiple digital acquisition and retention projects.
➢ Advised clients on digital acquisition and retention campaigns across various channels, including Email Marketing, Content Marketing, SEO, SEM, and Branding.
➢ Served as a subject matter expert in eCRM and marketing automation, specializing in platforms like Marketo, Eloqua, and Pardot, focusing on strategy, implementation, optimization, and analytics to drive traffic, boost conversions, and enhance customer loyalty.
➢ Built and nurtured long-term relationships with senior clients and executives.
➢ Managed daily account and project tasks, including SOWs, project scope, requirements, and cost proposals.
➢ Conducted evaluations and quality assurance for all projects.
➢ Clients: Medtronic, Essia Health, General Electrics, Adroit, Staff Me Up, etc.